Design of AI podcast: The podcast for product teams List of episodes List of episodes

CX, Toolkits

Becoming customer-centric: 3 toolkits to measure your Customer Experience

– By Arpy Dragffy

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Strategy, AI, Design, Product

Guide to designing a GenAI product: From vision to content strategy

Strategy, AI, Design, Product

The end of UX? This is the start of the service design of AI

Strategy, AI, Design, Product

Build AI products that customers want | Design of AI podcast

Strategy, Methodology, Service Design

PH1 Research's Service Transformation Methodology

Strategy, Travel, Lessons

10 business lessons we learned travelling around the world

Trends, Strategy, Design

2016 Design trends: Do not fear the competition, no matter how big they are.

Trends, Innovation

Win Audiences in 2016: 6 Strategic Tips for Entrepreneurs and Business Leaders

Strategy, Gamification, Marketing

Guide to gamification: strategies to increase engagement and make your audience feel special

Tips

4 ways we helped entrepreneurs and business leaders around the world

Innovation, Strategy, Disruption

The disruption no one is talking about

Innovation, Assessment

Your business model will be disrupted if this describes your organization

AI, Innovation, Design Thinking

The key to solving problems and designing solutions that an AI can’t: Irrational behaviour

Innovation, Future-proofing

Thanks to Google, the end of the mobile app is near

Innovation, Engagement, Future

Forget VR — Mobile cameras are the greatest innovation your business must embrace

Travel, Tourism, Trends

Asia-Pacific travellers: about to transform the global tourism industry

Article, Innovation, Competition

It’s time to realize you’re already competing with Amazon, Google, Facebook, Apple

Not only is health care challenged by aging, so is the way of life of rural citizens

Japan and North America's Aging Problem that startups must address

CX, UX, Research

Innovating your organization begins by understanding your customer experience

CX, UX, Research

Becoming customer-centric: What most organizations get wrong

Research, Public Health, Strategy

Our personal views about health are changing the way we want to be engaged

CX, Toolkits

Becoming customer-centric: 3 toolkits to measure your Customer Experience

COVID-19, Resources, Research

PH1's research initiative to improve the CX of organisations impacted by COVID-19

BlackLivesMatter, Accessibility

Researchers can help end systemic racism that plagues products and services

Research, COVID-19, Lessons

3 lessons: Becoming an adaptive & resilient organization

Public health guide

Information Architecture for Public Health Organizations

Tips & lessons

Strategies for success: Usability testing & user research of government websites and public services

Tips & lessons

Recruit the right audience for your research: Social media recruitment

Methodology and Examples

Intro to Customer Experience

Tips & lessons

How to create customer journey maps & journey mapping tips

Outcome of our annual planning retreat

PH1 Research's 2022 Strategic Vision

PH1 Research Privacy & Data Security Policy

Methodology and Examples

Intro to Service Design

Methodology and Examples

Intro to Innovation Sprints

UX, strategy, human-centred design

UX needs to set the bar higher than usability

Innovation methodology

Turning Fandom into Revenue with Web3

About Us

Our Epic Annual Remote Retreat: Colombia Edition

Innovation research guide

Guide to researching new products & testing concepts

Innovation methodology

A guide to overcoming uncertainty impacting your product or service

Innovation methodology

For More Impactful UX Strategy, Use Futures Thinking

Audit & analysis

Web3 has a major UX problem

Tips & lessons

10 lessons about how to improve tech & your success as a researcher, designer, product manager