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Innovative Solutions to Complex Problems

Service Design & Digital Transformation Consulting

Design thinking helps organizations imagine new approaches, while service designers make innovation a reality. Service design creates the human-centered services and strategies that make your customer experience more satisfifying.

Improve customer satisfaction

Pinpoint pain points and validate solutions

Identify innovative new services

Solve the jobs-to-be-done that matter

Optimize existing services & workflows

Map existing- and desired-state services

Service Design Expertise

Co-creation

Align teams and customers on a vision

Systems thinking

Optimize connected touchpoints

Service blueprinting

Detailed plan for service improvements

Co-creation is the key to building better, more effective, and viable services. Our process always begins by aligning internal stakeholders and defining the vision and sandbox for the service design project. Co-creating a clear and shared project plan. From there we recruit and research what a representative sample of customers needs. Our facilitators create custom workshops and focus on actionable outcomes.

A successful digital transformation and creation of new services happens by seeking out inefficiencies in the current system, and identifying the true value creators. Our team are experts in behavioural research and applying a systemic lens to our investigations. We bridge divides, explore possibilities, test transformations, and maximize impact.

Service blueprints enable leadership and product teams to see the connected services, touchpoints, and desired impact of a service. They demonstrate the product vision and highlight the human-centered experience from an organizational lens. Service blueprints will vary by organization and level of detail required at that stage of planning.

Case Studies