01 Case Studies
Research and launch the most exciting NFT project in sports
Improve customer satisfaction & reduce customer support calls
Define the roadmap for the world's leading Web3 talent platform
Making Canada's leading weather app more useful & more profitable
Create CX Master Plan for one of the world's largest ferry operators
Improve online brokerage platform's conversion rate
Create a Customer Experience Plan for Vancouver's Tourism Board
Finding a better way to connect with donors of all generations
02 Clients
Strategies to improve customer satisfaction & enhance services
Map your service ecosystem & solve complex challenges
Benchmark product performance and improve usability & conversion
We recruit, research, rapid prototype, and test new products or features
Actionable customer insights to shift their customer journeys
We prioritize improvements & innovation opportunities
04 Talent
Brittany Hobbs
Principal Mixed Methods Researcher
10+ Years
Arpy Dragffy
Principal Strategist & Service Designer
Ainsleigh Burelle
Strategic Foresight & Design Research Consultant
5+ Years
Art Assoiants
Research Operations Manager
Janis Vetsch
Senior Product & Experience Designer
Lauren Isaacson
Principal UX & Market Researcher
05 Solutions
Our talented team takes care of everything.
Get a team that matches your needs & budget.
Fill a short-term need with a reliable expert.
06 Resources
Audit & analysis
Innovation research guide
Innovation methodology
Methodology and Examples
About Us
Strategy, Methodology, Service Design
Tips & lessons
UX, strategy, human-centred design
CX, UX, Research
Public health guide
CX, Toolkits
Research, COVID-19, Lessons
Strategy, Travel, Lessons
Tips
Strategy, Gamification, Marketing
Article, Innovation, Competition
Innovation, Engagement, Future
Innovation, Future-proofing