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We provide research & strategy training to upskill product teams

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Service design sprint training

Learn how to quickly solve complex challenges

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Design thinking innovation workshop

Better meet the needs of your customers

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Customized training for your team

Designed for your team’s specific needs

Training Resources

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All Research Innovation Service Design CX UXR About PH1 Web3 News Events Guides

Innovation research guide

Guide to researching new products & testing concepts

About Us

Our Epic Annual Remote Retreat: Colombia Edition

Innovation methodology

Turning Fandom into Revenue with Web3

Innovation methodology

A guide to overcoming uncertainty impacting your product or service

UX, strategy, human-centred design

UX needs to set the bar higher than usability

Methodology and Examples

Intro to Innovation Sprints

Methodology and Examples

Intro to Service Design

Privacy Policy

PH1 Research Privacy & Data Security Policy

Outcome of our annual planning retreat

PH1 Research's 2022 Strategic Vision

Tips & lessons

How to create customer journey maps & journey mapping tips

Methodology and Examples

Intro to Customer Experience

Tips & lessons

Recruit the right audience for your research: Social media recruitment

Tips & lessons

Strategies for success: Usability testing & user research of government websites and public services

Public health guide

Information Architecture for Public Health Organizations

Strategy, Methodology, Service Design

PH1 Research's Service Transformation Methodology

Research, COVID-19, Lessons

3 lessons: Becoming an adaptive & resilient organization

BlackLivesMatter, Accessibility

Researchers can help end systemic racism that plagues products and services

COVID-19, Resources, Research

PH1's research initiative to improve the CX of organisations impacted by COVID-19

CX, Toolkits

Becoming customer-centric: 3 toolkits to measure your Customer Experience

Research, Public Health, Strategy

Our personal views about health are changing the way we want to be engaged

CX, UX, Research

Becoming customer-centric: What most organizations get wrong

CX, UX, Research

Innovating your organization begins by understanding your customer experience

Not only is health care challenged by aging, so is the way of life of rural citizens

Japan and North America's Aging Problem that startups must address

Article, Innovation, Competition

It’s time to realize you’re already competing with Amazon, Google, Facebook, Apple

Travel, Tourism, Trends

Asia-Pacific travellers: about to transform the global tourism industry

Innovation, Engagement, Future

Forget VR — Mobile cameras are the greatest innovation your business must embrace

Innovation, Future-proofing

Thanks to Google, the end of the mobile app is near

AI, Innovation, Design Thinking

The key to solving problems and designing solutions that an AI can’t: Irrational behaviour

Innovation, Assessment

Your business model will be disrupted if this describes your organization

Innovation, Strategy, Disruption

The disruption no one is talking about

Tips

4 ways we helped entrepreneurs and business leaders around the world

Strategy, Gamification, Marketing

Guide to gamification: strategies to increase engagement and make your audience feel special

Trends, Innovation

Win Audiences in 2016: 6 Strategic Tips for Entrepreneurs and Business Leaders

Trends, Strategy, Design

2016 Design trends: Do not fear the competition, no matter how big they are.

Strategy, Travel, Lessons

10 business lessons we learned travelling around the world