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PH1 core capbility
YEARS EXPERIENCE
10+ years
TYPICAL CLIENT
CDO, CIO, Program Director, Chief Transformation Officer, Director of Product
NECESSARY TIMELINE
4 to 6 months
BUDGET NECESSARY
Quoted individually
Our POV
Digital transformation programs stall. It happens to every organization — the strategy is approved, the budget is allocated, and then the work slows to a crawl because the internal team is stretched, the consultancy's deliverables are too abstract to act on, and the specific workstreams that need to move cannot get the specialist attention they require. Weeks pass. Momentum dies. Leadership starts asking uncomfortable questions.
PH1 exists for exactly these moments. We are a senior specialist team that gets deployed on tactical assignments to propel the specific workstreams that are stalling. We do not run your transformation program. We complete the work your program needs to ship faster and land with measurable impact.
What We Do
Every assignment is different, because programs stall in different places:
Change management research and design. When adoption is the bottleneck, we go to the frontline, conduct behavioral research with the people affected by the change, and design change interventions grounded in what is actually happening — not what the playbook assumed would happen.
Leadership alignment workshops. When the program is stalling because leadership cannot agree on direction, we facilitate structured workshops that use customer evidence and behavioral data to break deadlocks and build genuine commitment.
Strategic research sprints. When a critical decision is being made without sufficient evidence, we run a focused research sprint to produce the evidence the decision needs, at the speed the program requires.
Journey mapping for specific workstreams. When a workstream needs to understand the customer experience before redesigning it, we map the relevant journey segment and produce the service design specifications the team needs to move forward.
Rapid prototyping for stalled decisions. When a workstream is stuck debating options, we build and test prototypes that let the team see what works before committing engineering investment.
What We'll Deliver
Deliverables are scoped per assignment, but typically include:
Behavioral research on the specific workstream challenge
Workshop facilitation and leadership alignment artifacts
Rapid prototypes with behavioral testing results
Journey maps and service blueprints for workstream-specific segments
Change management design grounded in frontline research
Development-ready recommendations your team can execute immediately
When This is Essential
A digital transformation program is stalling and leadership is running out of patience
A critical decision within a program needs behavioral evidence that the prime consultancy cannot produce at speed
Change management interventions are not landing and adoption metrics are flat
A specific workstream needs specialist research and execution that is blocking the entire program
A prime consultancy has delivered strategy but not the research or prototyping to operationalize it
Frequently Asked Questions
Do you replace our prime consultancy?
No. PH1 is deployed alongside or inside an existing transformation program as the specialist research and execution layer the prime is not structured to be. We complete what they start.
How quickly can you deploy on an assignment?
For most assignments, PH1 can scope and mobilize within 1–2 weeks. Active work typically starts within the same engagement kickoff week.
How do you integrate with our existing program governance?
PH1 integrates with your prime consultancy's governance model and reporting cadence. We are a workstream specialist, not a parallel program — we report into the structures the program already has.
Can this service cover multiple workstreams at once?
Yes, though each workstream is scoped as its own assignment so pricing, timelines, and deliverables stay clear. Multiple concurrent assignments are common.
What is the minimum engagement?
5-week focused assignments (e.g., a specific research sprint or leadership workshop) are the minimum. Longer 20-week assignments cover deeper change management or multi-phase prototyping work.
Combine With These Services
Customer Journey Mapping — Ground transformation workstreams in the customer journey evidence your program needs
Rapid Prototyping Sprint — De-risk stalled decisions with behavioral evidence before engineering commitment
Website Modernization for AI Era — When the transformation program includes a major digital experience workstream
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Submissions