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CASE STUDIES
CX Research & Strategy Experts
Real stories behind our work, showing how we solve problems, create impact, and help ideas find their place in the world.
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CASE STUDIES
CX Research & Strategy Experts
Real stories behind our work, showing how we solve problems, create impact, and help ideas find their place in the world.
/
CASE STUDIES
CX Research & Strategy Experts
Real stories behind our work, showing how we solve problems, create impact, and help ideas find their place in the world.
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2024
Future vision for Micrsoft's AI-native mobile devices
Safety concerns undermine use of AI features
Key finding
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2024
Future vision for Micrsoft's AI-native mobile devices
Safety concerns undermine use of AI features
Key finding
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2024
Future vision for Micrsoft's AI-native mobile devices
Safety concerns undermine use of AI features
Key finding
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2023
CX strategy prioritizing the future of Spotify's analytics & creator tools
Lack of analytics surfaces for low data maturity users
Key finding
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2023
CX strategy prioritizing the future of Spotify's analytics & creator tools
Lack of analytics surfaces for low data maturity users
Key finding
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2023
CX strategy prioritizing the future of Spotify's analytics & creator tools
Lack of analytics surfaces for low data maturity users
Key finding
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2025
Reimagine the customer experience and digital transformation roadmap for Simon Fraser University
Future students struggle to relate to organizational silos
Key finding
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2025
Reimagine the customer experience and digital transformation roadmap for Simon Fraser University
Future students struggle to relate to organizational silos
Key finding
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2025
Reimagine the customer experience and digital transformation roadmap for Simon Fraser University
Future students struggle to relate to organizational silos
Key finding
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2025
Develop corporate Customer Experience Action Plan & Journey Map
All riders need additional support at key moments
Key Finding
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2025
Develop corporate Customer Experience Action Plan & Journey Map
All riders need additional support at key moments
Key Finding
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2025
Develop corporate Customer Experience Action Plan & Journey Map
All riders need additional support at key moments
Key Finding