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PH1 core capbility
YEARS EXPERIENCE
10+ years
TYPICAL CLIENT
Head of Design, Director of Digital, VP Product, Accessibility Lead
NECESSARY TIMELINE
Less than 2 months
Our POV
Not every question needs participants. When a team does not yet know whether it has a problem worth researching, an expert review answers that in days rather than weeks, and costs a fraction of a study.
An audit regularly separates a design problem from a strategy problem before money is spent on either. That is its most valuable outcome and the one teams least expect.
What We Do
Heuristic review against the real tasks. Structured expert evaluation of the flows that matter to the business, not a generic checklist walk of the whole product.
Accessibility check against WCAG. Where the product fails, what severity, and what it would take to fix — scoped in from the start for public-sector and regulated clients.
Prioritise and route. Issues ordered by business impact, with a clear view of which need research to resolve and which can simply be fixed.
What We'll Deliver
Expert heuristic review of the priority flows
Accessibility findings against WCAG with severity ratings
Issues prioritised by business impact and effort to fix
A clear split between design problems and strategy problems
Specific design direction for the issues worth fixing now
A recommendation on what, if anything, needs further research
When This is Essential
You do not yet know whether you have a problem worth researching
Accessibility compliance has to be demonstrated or defended
A quick expert read is needed before committing to a study
Budget or timeline rules out recruitment right now
An inherited product needs assessing before planning work on it
Combine With These Services
Usability Testing & UX Research — test with users once the audit identifies where
Conversion Funnel Analysis — size what the issues are costing
Website & AI Search Strategy — fix structural problems the audit surfaces
Part of Prototyping & Testing.
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Submissions