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PH1 core capbility
YEARS EXPERIENCE
10+ years
TYPICAL CLIENT
Head of Insights, UX Research Lead, VP Product, Research Operations Manager
NECESSARY TIMELINE
Less than 2 months
Our POV
Recruitment is the operational cost that scales worst in-house and the most common reason internal research programmes quietly stop. It is not difficult work; it is relentless work, and it lands on people who were hired to do something else.
Hard-to-reach audiences make it worse. Regulated professionals, enterprise buyers, churned customers and low-incidence segments all take persistence and a network rather than a panel subscription.
What We Do
Screener design that actually screens. Written to exclude professional participants and people who tell you what they think qualifies them, which is where most bad samples originate.
Source, schedule and chase. Panels, your own customer list, or targeted outreach for low-incidence audiences, with reminders and no-show management handled.
Administer incentives and consent. Payment across jurisdictions, consent and privacy handling to enterprise standard, and the documentation your legal team will ask for.
What We'll Deliver
Screener designed to exclude professional and miscategorised participants
Sourcing across panels, your own lists or targeted outreach
Scheduling, reminders and no-show management
Incentive administration and payment across jurisdictions
Consent and privacy handling to enterprise standard
Replacement recruitment where sessions fall through
When This is Essential
Your team runs good research and recruitment is the bottleneck
The audience is hard to reach and panels are not delivering
Incentive payments are stuck in procurement or finance
A programme needs a regular cadence your team cannot sustain
Consent and privacy handling has to meet enterprise standards
Combine With These Services
Research Panel Management — build a standing panel instead of recruiting per study
Usability Testing & UX Research — the testing the recruitment supports
Fractional Research Leadership — add senior direction above the operations
Part of Research Operations and Customer Research.
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Submissions