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PH1 core capbility
YEARS EXPERIENCE
6 to 8 years
TYPICAL CLIENT
Director of Product, Director of CX, Director of Research
NECESSARY TIMELINE
4 to 6 months
BUDGET NECESSARY
Up to $100,000
Our POV
AI experiences fail when the service behind them fails. If handoffs, responsibilities, and escalation paths are unclear, customers feel inconsistency and trust erodes—even if the UI looks polished. PH1 uses service blueprints to make delivery coherent: map end-to-end experience, define AI and human roles, identify failure points, and establish what must be true for reliable success at scale.
What We Do
We blueprint the end-to-end service behind the experience, mapping customer steps alongside internal handoffs, responsibilities, and escalation paths. We identify where AI and humans interact, where failures are likely, and what conditions must be true for reliable delivery. The output is an execution-ready blueprint teams can use to protect consistency, trust, and outcomes as usage grows.
What We Deliver
Service blueprint (roles, handoffs, touchpoints)
Failure point map with mitigations
Experience requirements for reliable delivery
Launch readiness considerations
When This is Essential
AI depends on human support or escalation
Inconsistency is harming trust and adoption
Multiple teams own parts of delivery
You’re scaling beyond pilot usage
Combine With These Services
AI Product Success & Risk Assessment — Identifies scale risks before expanding exposure.
Customer Journey Mapping + Redesign — Aligns internal delivery to the redesigned customer path.
AI Experience Improvement Plan — Ensures operations support the improvement backlog.
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Submissions