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PH1 core capbility
YEARS EXPERIENCE
6 to 8 years
TYPICAL CLIENT
VP product, VP marketing
NECESSARY TIMELINE
2 to 3 months
BUDGET NECESSARY
Up to $100,000
Our POV
AI improves performance only when services are redesigned around it. Without workflow and decision redesign, AI often adds complexity instead of reducing it.
What We Do
We map how AI interacts with people, systems, and decisions across the service lifecycle, identifying where performance gains are lost and how services must change to realize value.
What We Deliver
End-to-end AI-enabled service blueprint
Identified workflow, handoff, and decision breakdowns
Recommendations to redesign service delivery
Prioritized opportunities tied to service-level outcomes
When This is Essential
AI is layered onto existing service operations
Customers or staff experience more complexity
Performance gains are not appearing in metrics
Services span multiple teams or systems
Combine With These Services
Develop AI product strategy & use cases to ensure service redesign aligns with highest-value AI opportunities
Eval AI quality, consistency & improvement to measure whether service changes produce sustained gains
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Submissions