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PH1 core capbility
YEARS EXPERIENCE
3 to 5 years
TYPICAL CLIENT
Founders, VP product, VP marketing
NECESSARY TIMELINE
Less than 2 months
BUDGET NECESSARY
Up to $50,000
Our POV
AI wins when users complete the job more often, faster, and with confidence. If task success doesn’t rise, the feature isn’t helping—no matter how smart it sounds. PH1 evaluates AI-enabled flows through real tasks, measuring completion, hesitation, and reliance. We pinpoint where success breaks, recommend fixes teams can ship, then re-test to prove progress.
What We Do
We define the key tasks that represent success, test AI-enabled flows with representative users, and measure whether users complete the job, where they hesitate, and what causes failure. We then recommend targeted experience improvements and a validation approach so the team can re-test and prove that task success increased after changes.
What We Deliver
Task success results and breakdown map
Confidence and reliance blockers
Prioritized improvement recommendations
Validation plan to confirm lift
When This is Essential
Users don’t succeed consistently
Adoption is shallow or one-time
Teams need a concrete improvement path
Leaders want proof of outcome lift
Combine With These Services
AI Trust & Confidence Review — Connects task failures to hesitation and distrust.
AI Experience Improvement Plan — Turns findings into a shippable backlog.
AI Chat Output Benchmarking & Optimization — Addresses output issues driving task failure.
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Submissions