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PH1 core capbility
YEARS EXPERIENCE
10+ years
TYPICAL CLIENT
VP product, VP UX
NECESSARY TIMELINE
2 to 3 months
BUDGET NECESSARY
Up to $50,000
Our POV
Analytics alone cannot explain AI performance. Trust, interpretation, and confidence determine whether users rely on AI and whether outcomes improve.
What We Do
We test AI product experiences with real users to understand what influences adoption, confidence, and decision quality, and where experience breakdowns occur.
What We Deliver
User-tested insights into adoption and trust drivers
Identification of clarity and usability breakdowns
Prioritized UX improvements tied to outcomes
Guidance for iteration based on observed behavior
When This is Essential
AI experiences feel confusing or fragile
Usage and engagement are flat
Teams cannot explain performance changes
Product updates introduce unexpected friction
Combine With These Services
Improve AI product quality, trust & adoption to translate UX findings into system-level improvements
Assess market demand for new AI products to ensure experience changes align with what users value
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Submissions