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PH1 core capbility
YEARS EXPERIENCE
3 to 5 years
TYPICAL CLIENT
Director of Product, Director or Web, Director of Marketing
NECESSARY TIMELINE
2 to 3 months
BUDGET NECESSARY
Up to $50,000
Our POV
Most teams have metrics but can’t prove whether outcomes improved. In the AI era, proxy signals drift and “better” becomes subjective. PH1 makes impact comparable by defining a scorecard tied to key tasks, confidence, and adoption behaviors, then benchmarking consistently across releases. This creates a repeatable proof standard leaders can trust for prioritization.
What We Do
We work with your team to define the customer tasks and outcome signals that represent success, then build a scorecard and benchmark baseline that can be repeated across releases and variants. We run benchmarking against realistic scenarios, identify gaps that matter most to adoption and retention, and translate results into a clear cadence so improvement can be proven over time.
What We Deliver
Task-based performance scorecard
Benchmark baseline and comparison approach
Findings summary with priority gaps
Recommended measurement cadence
When This is Essential
Leaders ask, “Is it actually working?”
Releases are frequent but outcomes are unclear
Teams debate competing metrics
You need a defensible baseline
Combine With These Services
Product Release Performance Analysis — Proves what changed after a specific launch using the same standard.
Customer Segment Performance Analysis — Shows which audiences benefit versus struggle so fixes are targeted.
Usability Testing & UX Research — Validates which changes actually improve completion and confidence.
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Submissions