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PH1 core capbility
YEARS EXPERIENCE
3 to 5 years
TYPICAL CLIENT
VP Product, Director Product, Director Research
NECESSARY TIMELINE
2 to 3 months
BUDGET NECESSARY
Up to $50,000
Our POV
Failures aren’t random; they cluster into patterns that predict churn and distrust. Without a ranked view, teams burn cycles fixing what’s visible rather than what’s costly. PH1 catalogs failure scenarios, assesses severity and frequency, and ranks them by outcome impact. This turns chaos into a prioritized backlog: what to fix first, why it matters, and how to validate improvement.
What We Do
We gather real failure scenarios, group them into meaningful patterns, and evaluate each pattern by severity, frequency, and impact on customer success. We then produce a ranked view of what to fix first, why it matters, and how to validate improvement—so teams focus effort where it will measurably reduce harm and increase adoption.
What We Deliver
Failure pattern inventory
Ranked priority list with rationale
Recommendations for what to fix first
Validation plan to confirm failures dropped
When This is Essential
Failures are frequent and priorities unclear
Trust is eroding due to inconsistency
Support escalations indicate hidden issues
You need a defendable fix backlog
Combine With These Services
AI Chat Output Benchmarking & Optimization — Links failures to output usefulness gaps.
AI UX Task Success Evals — Confirms fixes increase completion measurably.
AI Product Success & Risk Assessment — Aligns failure priorities with scale risk.
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Submissions